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All posts tagged business continuity
 2010/06/14  my PUBLIC PRESENCE
Transportation networks, and in particular road networks are an integral part of supply chains, and in regions with sparse networks this road network becomes very important, since in a possible worst-case scenario no suitable alternative exists for deliveries to or from these communities. How are the supply chains of companies located in sparse transportation networks affected by transportation disruptions? What are typical disruptions in certain locations or for certain types of business, and how do businesses and carriers counter supply chain disruptions? Are bad locations synonymous with bad logistics?
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Last week a volcanic eruption on Iceland took Europe’s civil aviation authorities by total surprise, prompting them to shut down air traffic over much of Europe for almost an entire week. An unprecedented event? Yes. Was it a surprise? Maybe Yes, maybe No. Should authorities have seen it coming? Yes. Then why wasn’t Europe prepared? On the operational level, among air traffic controllers, the awareness of the widespread impacts of a volcanic ash cloud from Iceland has been there for quite some time. They have indeed planned for it and there have been regular exercises.
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Sometimes the timing of Internet launches is just right. And for Scandinavian Airlines (SAS) the timing of the launch of it’s Facebook page could not have been better planned. It was launched on April 14, the day before the volcanic ash cloud paralyzed both European and much of global air traffic. Now SAS could fully utilize the power of social media to keep its passengers informed on the latest developments, and answer all sorts of questions from stranded travelers. In all the confusion about lack of information from airlines, maybe SAS will come out as a winner?
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 2010/04/20  BOOKS and BOOK CHAPTERS
Finally, after 5 days of volcanic ash cloud posting, I can return to my regular topics of supply chain risk and business continuity, or maybe not…as I am tempted to rephrase the title of today’s book into “Heads in the volcanic ash”, but that would not be fair towards all those who did their utmost to deliver their services during the air traffic restrictions faced by the millions of travelers that were in fact stranded all over the world. Heads in he sand by Alex Fullick is a simple book, but it is a book that turns traditional business continuity thinking on the head, because what is business continuity really? It is the social responsibility to survive that your business has vis-a-vis the customers it serves, the suppliers that rely on it, the community it is located in, and most of all, vis-a-vis the people that work there. So easy, and yet so far from reality for many businesses in today’s world.
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Today is Day Five of the infamous Iceland volcanic ash cloud disruption. What just a week ago was a highly improbable scenario has settled in to become a daily routine…almost. Was this really one of these damned (Pardon my French) Black Swan Events…or was it a Predictable Surprise we should have been aware of? While it is fair to assume that volcanic eruptions are in the business continuity plans of most airlines, it is probably not so fair to assume that 5 days of sudden air traffic restrictions is in the business continuity plans of most companies reliant on frequent air travel. Perhaps it should have been. For sure it will be – from now on.
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