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2010/04/21 IN THE NEWS 4 reactions

Using social media in a crisis

Scandinavian Airlines facebookSometimes the timing of Internet launches is just right. And for Scandinavian Airlines (SAS) the timing of the launch of it’s Facebook page could not have been better planned. It was launched on April 14, the day before the volcanic ash cloud paralyzed both European and much of global air traffic. Now SAS could fully utilize the power of social media to keep its passengers informed on the latest developments, and answer  all sorts of questions from stranded travelers. In all the confusion about lack of information from airlines, maybe SAS will come out as a winner?

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2010/04/21 THIS and THAT No reactions yet

Sweet Seduction

Kinaxis Suitemates Episode 4 Time for my weekly reminder: “Suitemates“, the big new marketing campaign by Kinaxis. Canada-based supply chain software provider Kinaxis has just released episode 4 of a six-episode short video series that tells the fictional story of BILK Moore – the merger between two ERP companies. In Suitemates, the two respective CEOs end up behind bars for fraud and unethical business conduct, after using seductive persuasion tactics to have customers sign whatever deal with whatever small print, and before they know it, they’re sucked in and hooke(re)d (my pun) on Bilk-Moore’s state of the art/crap ERP software.

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2010/04/20 BOOKS and BOOK CHAPTERS No reactions yet

Book Review: Heads in the sand

Alex Fullick Heads in the sandFinally, after 5 days of volcanic ash cloud posting, I can return to my regular topics of supply chain risk and business continuity, or maybe not…as I am tempted to rephrase the title of today’s book into “Heads in the volcanic ash”, but that would not be fair towards all those who did their utmost to deliver their services during the air traffic restrictions faced by the millions of travelers that were in fact stranded all over the world. Heads in he sand by Alex Fullick is a simple book, but it is a book that turns traditional business continuity thinking on the head, because what is business continuity really? It is the social responsibility to survive that your business has vis-a-vis the customers it serves, the suppliers that rely on it, the community it is located in, and most of all, vis-a-vis the people that work there. So easy, and yet so far from reality for many businesses in today’s world.

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2010/04/19 IN THE NEWS 2 reactions

Volcanic Ash Cloud Day 5

Today is Day Five of the infamous Iceland volcanic ash cloud disruption. What just a week ago was a highly improbable scenario has settled in to become a daily routine…almost. Was this really one of these damned (Pardon my French) Black Swan Events…or was it a Predictable Surprise we should have been aware of? While it is fair to assume that volcanic eruptions are in the business continuity plans of most airlines, it is probably not so fair to assume that 5 days of sudden air traffic restrictions is in the business continuity plans of most companies reliant on frequent air travel. Perhaps it should have been. For sure it will be – from now on.

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2010/04/18 IN THE NEWS 7 reactions

Can we do without air traffic?

Travelers and businesses are waking up to a fourth day of no air traffic in Europe, and a fourth day of stranded air passengers seeking whatever means they can find to reach their destination, or reaching any place between where they are stuck and where they were supposed to go. As I said in my post yesterday, perhaps it’s time to re-learn the value of slow travel, and perhaps we don’t need to go anywhere as fast as possible or have our goods delivered in an instant. If this lasts on, it may lead to a change in our way of thinking. Seriously, what would happen if this supply chain disruption because of the volcanic ash cloud were to go on for a week, a month, a year?

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